iLife Up to Date Serial Number Problem
Share
Users trying to take advantage of the iLife ‘09 Up-to-Date program are reporting trouble ordering their almost-free copy of iLife on-line. If you bought a Mac after January 6 you can acquire iLife ‘09 by ordering on the web or sending in a form via fax or snail mail. You’ll also have to pay a charge to cover shipping and handling: $9.95 in the US.
Threads at Apple Discussions and MacRumors indicate the system isn’t accepting some serial numbers. People calling into Apple for support report they’ve been directed to just fax the form in.
Murphy spoke with a manger at the Apple Retail Store in Charlotte, NC. He said he was aware of the issue and sometimes the database takes a few days to update with new serials after you’ve purchased your Mac.
Anyone having this problem?
27. January 2009 at 9:57 pm :
I am having that problem. I bought my iMac on the 6th and as soon as the uptodate page was up I was trying to order my copy. The website never let me place my order online and after calling I too, was told to fax my order in. This has been two weeks and the form that lets you check on your status still doesn’t recognize my information.
20. April 2009 at 12:04 am :
i bought mine on 28 january and im still waiting for mine im really unhappy with the service im getting
20. May 2009 at 11:47 am :
Yes I have had that problem and after many calls to Apple and sending the form by fax twice (they never received it uh..) I have gotten my iLife from my sister’s family pack. So in effect paid for it at full market price. I am quite upset because of the time I spent on the phone and filling forms and faxing and their refusal to accept an email or ust send me a url or a dowload code. This is prehistoric behaviour by Apple. They could veify my name, date of purchase and confirmed I qualified but still wanted to have a fax…how primitive and inefficient is that?
19. August 2009 at 7:47 pm :
I’m having the same problem now, only with the Snow Leopard Up-to-Date program. It doesn’t recognize my Serial Number but when I contacted customer support they said it was legit.